Frequently Asked Questions
Does your facility accommodate for Social Distancing?
Yes. Our treatment rooms are large enough for proper social distancing.
Can I choose where I want to have therapy?
Yes. The choice of where you receive therapy is always yours. While the majority of our patients come to us by physician referral/recommendation, many clients request to see us due to our strong clinical reputation in the community.
Do I need a physician referral to receive therapy?
We operate in a direct access state where, if your insurance plan authorizes self-referral to physical therapy, a physician referral is not necessary for you to be seen by a licensed therapist. Please check with your insurance though as many health insurance plans require a physicians referral for therapy to be covered. We also offer treatments, services and/or products that do NOT require a referral and are available on a self-pay basis.
Does your facility accept my insurance?
We participate in the majority of major health insurance plans including Medicare and Worker’s Compensation. We accept ALL Auto Insurance Policies! Please contact us prior to your first visit to see if we participate with your specific health plan. (757) 723-1899
Does your facility submit claims to my insurance company?
As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.
What do I bring on my first visit?
- Referral slip from your Medical doctor
- Your medical insurance card
- Your ID
- If you are getting therapy as a result of a worker’s compensation claim or an automobile accident, you will also need to bring your claim information, including claim number.
Please arrive 15 minutes early on your first visit to fill out any necessary paperwork.
Please Note: All new patients receive a problem-based examination. Just like your physician, Physical Therapists are required by the Virginia Board of Physical Therapy to perform an examination.
What do I wear?
We recommend comfortable clothing such as sweatpants or shorts, a T-shirt or tank-top and sneakers.
How long is each visit?
Each visit will last 60 – 90 minutes on average. Times vary due to the treatment and exercises being performed.
How often do I go to treatment?
The regularity of your visits will be determined after your initial evaluation, but most patients have between 2 or 3 visits each week scheduled. Your Physician may have already set a schedule for you.
